While competitors scribble in notebooks, win their customers
A customer looking for blinds, windows or a kitchen writes to several companies at once. The order goes not to the cheapest, but to whoever replied quickly and clearly.
Speed is a small company's biggest competitive advantage
A big chain has advertising and a brand. A company of 10–30 people has speed: the director is right there, decisions take minutes. But that speed is lost wherever an inquiry sits waiting for someone to notice it.
An email in the evening, a website chat at the weekend, a call while the manager is on another line — any of these inquiries can go to a competitor simply because they replied first.
How to reply first
- Every inquiry in one place. Emails to company mailboxes and website chats automatically become inquiries in Darbo24. Nothing to forward or retype.
- Ready-made questions for the customer. Darbo AI reads the email and suggests what to clarify: sizes, mounting type, fabric, controls. The manager replies in a minute, not half an hour.
- An indicative price right away. Quotes are calculated from your price lists and mark-ups. The customer gets a price guide in your very first reply.
- Reminders, not memory. Mark "proposal sent" and two days later the system reminds you to call. The customer feels looked after — your competitor has already forgotten them.
No need for more staff
The usual response to more inquiries is hiring. But often managers aren't busy selling — they're busy searching: where's the price list, who did the measurement, has the customer paid. Once that routine moves into the system, the same people can handle more inquiries.
In three months, 669 orders went through Darbo24 in our company — around ten per working day, without expanding the office.
Start with one rule
Every inquiry gets a reply the same working day, plus a reminder about the next step. Darbo24 enforces this rule for you: unhandled inquiries are highlighted, overdue ones turn red. Try it free for 14 days.
Inquiries, measurements, quotes and money in one system. 14 days free, no card needed.
Try for free →FAQ
How quickly should we reply to an inquiry?
The faster the better — ideally the same working day. Customers usually contact several companies and choose the one that replies first and clearly.
Can we connect email and website chat?
Yes. Emails to company mailboxes and website chats automatically become inquiries in Darbo24, with questions suggested by Darbo AI.